Privacy

Our Commitment To Privacy
Your right to privacy is very important. LeatherJacks.com recognizes that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe that this information should only be used to help us provide you with better service.

The Information We Collect
In general, when you visit our web site and access information you remain anonymous. However, we collect personal information for two reasons:

1. Ordering Product
   When ordering a product from LeatherJack's.com, we request shipping information, such as your name, street address, email address, and telephone number. This information will remain confidential and will only be used to ship your product to you. We also request billing information, however, you may choose not to submit billing information (credit card number, etc.) over the internet. If you choose not to submit billing information online you may send a personal check, money order, or certified check for the full amount via postal mail. Using this process will cause a delay in shipping products to you. Your billing information will remain confidential and will only be used to process your request.
   
2. Submitting Feedback
   If you have a question or concern, you may submit feedback via our Contact Us page. We request that you furnish your name and email address in order to respond to your comments. This information will not be shared with third parties or used for any other purposes.

Our Commitment to Data Security
If you choose to submit your billing information online, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.

Returns and Exchanges

NOTE: Please read all information carefully.

Upon receiving shipments please inspect all items for any discrepancies, including the following, and bring them to the attention of LeatherJacks within 2 business days.

• Damaged shipping boxes and packages (see Damages)
• Merchandise received other than what is billed on the invoice
• Defective merchandise
• Shortages

For all other concerns please contact LeatherJacks at customerservice@leatherjacks.com for further assistance.

Before merchandise may be returned, the following information must be provided and procedures followed:

1. Customer #
2. Invoice #, Sales Order # or PO # and date
3. Style #'s, sizes, and quantity
4. Reason for return:
   • Customer error (15% RESTOCK FEE APPLIES):
     • Wrong item, size, or quantity ordered
     • Overstock
   • LeatherJacks error:
     • Wrong item, size, or quantity sent
   • Shipped to wrong address
   • Defective merchandise (please note type of defect)
   • Even exchange of merchandise
5. Contact LeatherJacks at customerservice@leatherjacks.com for a return authorization number
6. Mark the return number given on the outside of the box. Returns arriving without this number will be returned at the customer's expense.

Merchandise received due to LeatherJacks error or defects needing to be returned or exchanged will have an RS tag issued and shipping charges on the original invoice credited. Customers will be charged for including unauthorized items in boxes with RS tags.

Merchandise being returned due to customer error will be at the customer's expense with no shipping credit from the original invoice. A 15% restocking fee will apply. Even exchanges will be charged shipping on new merchandise being sent.

A $15.00 refusal fee, a 15% restocking fee, and freight charges will be applied to all refused shipments. These charges must be paid in full prior to any future shipments. If two orders are refused consecutively, future orders must be prepaid.

Returned items that have been worn will be subject to repair only and will be returned back to the customer. No exchanges will be permitted.

No returns or exchanges on closeout items will be permitted. All sales final.

No returns or exchanges on items smelling of tobacco products, perfumes, or mildew or items with markings made by the customer such as ink pens, markers, or tape. Items received in this manner will be returned at the customer's expense.

Items returned with security tags that cannot be removed by LeatherJacks will be returned to the customer for proper removal at the customer's expense.

All returns will be inspected by LeatherJacks or suppliers before determining whether to issue credit or send replacement items. Determinations will only be made after returned items have been received and inspected.

Merchandise received that is not listed on an authorized return will be returned at the customer's expense.

All returns must be received within 5 business days from the date the return was issued.

Credits will be issued in one of the following manners:

Net terms – credit applied to account for use toward payment on open invoices.
Credit card – credit issued back to credit card.